Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 30-day return policy.

Return Eligibility:

• Items must be returned within 30 days of purchase
• Products must be unused and in original condition
• All original packaging, tags, and documentation must be included
• Items must not show signs of wear or damage

How to Return:

1. Contact our customer service team at support@glowvibe.pk
2. Provide your order number and reason for return
3. Receive a prepaid return shipping label
4. Pack the item securely and ship it back to us
5. Once received and inspected, we'll process your refund within 5-7 business days

Non-Returnable Items:

• Items marked as final sale
• Customized or personalized products
• Items purchased during clearance sales

Refund Method:

Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Shipping Policy

We're committed to getting your order to you quickly and safely.

Shipping Options:

• Standard Shipping: 5-7 business days - Free on orders over PKR 2,000
• Express Shipping: 2-3 business days - PKR 500
• Overnight Shipping: Next business day - PKR 1,000 (available in select areas)

Processing Time:

Orders are processed within 1-2 business days. Processing time does not include weekends or public holidays. You'll receive a confirmation email with tracking information once your order ships.

International Shipping:

• We ship to most countries worldwide
• International shipping costs vary by destination and weight
• Delivery times typically range from 10-21 business days
• Customers are responsible for any customs duties or import taxes

Tracking Your Order:

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your package's progress on our website or the carrier's tracking system.

Shipping Address:

Please ensure your shipping address is accurate at checkout. We cannot be responsible for packages delivered to incorrect addresses provided by the customer.

Damaged or Lost Packages:

If your package arrives damaged or is lost in transit, please contact us immediately with photos and tracking information. We'll work with the carrier to resolve the issue.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.